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FREQUENTLY ASKED QUESTIONS

Why should I visit Coorg? What is it about Coorg that makes it special?

 
Coorg, often described as ‘The Coffee Cup of India’ and ‘The Scotland of India’, is a quaint hill district in Southern India. Characterized by rolling hills, verdant valleys, thick forests and gurgling streams, it is better known for its coffee and spice plantations. Home to the Kodavas and their unique culture, Coorg is the perfect holiday destination for those who wish to get away from the hustle and bustle of everyday life while discovering new experiences and cultures.
 

How do you get The Coorg Experience at Evolve Back, Coorg?


Evolve Back, Coorg is synonymous with Coorg being the pioneer of tourism in Coorg. It was Evolve Back that put Coorg on the tourist map of India. Evolve Back, Coorg is situated in a 300- acre working Coffee & Spice plantation and offers you a holistic experience of the destination. Once you enter Evolve Back, Coorg you leave one world behind and step seamlessly into another. From Plantation Walks & Bird Watching to lunching with a Kodava family at their home, Evolve Back, Coorg allows you to experience the best of Coorg.
 

Which is the best way to reach Coorg?


The closest airports to Evolve Back, Coorg are Kannur (CNN) & Mysore (MYS) both of which are an approximate 2-hour drive from our property. However, these are smaller airports with limited flight connectivity. The next option is Bangalore airport (BLR) which is 275 Km (4-and-a-half-hour drive) from Evolve Back, Coorg. Bangalore is a major Indian airport and is well connected (domestic & international). We request you to research the same and make your flight bookings accordingly.
 

What are the special Covid prevention measures taken at the resort?

 
The welfare and safety of our guests are of paramount importance to us. To ensure a safe environment for you and your family while you enjoy a memorable holiday, we have implemented special protocols formulated in consultation with the best of public health experts in this regard. These protocols are constantly updated in keeping with the latest developments. In addition to these protocols, we have added an extra level of protection for you and your loved ones. All our Staff Members are tested for COVID 19 every 30 days to ensure that every working staff at our resorts are always in the best of health.
 

Do you have WIFI and Internet facility in the rooms?

 
We offer complimentary WIFI in all rooms and certain common areas. Due to the nature of our locations speeds may vary from day-to-day. The rated speed for Evolve Back, Coorg is 10 mbps.
 

Is there mobile connectivity in your properties?

 
All our properties have mobile connectivity. However, signal strength varies among providers. The preferred providers for Evolve Back, Coorg are: Airtel | JIO | BSNL
 

Do you have dedicated facilities for differently-abled guests?

 
Yes, we have a specially designed room for our differently-abled guests. We also offer a special discount and complimentary In-room Dining. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

I am travelling with my child and was wondering if you provide baby food for infants?

 
Yes, we provide baby food for infants on request. Our Chefs will be only too happy to prepare any dish that your infant desires. However, kindly note that we do not keep baby formula and packaged baby foods, you are requested to carry the same. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

Do you have any provisions in place to deal with medical emergencies? How far are the hospitals and medical shops?

 
We are fully prepared to handle medical emergencies should they arise. We have First Aid Kits at hand. Should the need arise, we are fully equipped to take you to the nearest hospital. The nearest hospital to Evolve Back, Coorg is 4 km away. In case you require any specific medication, you are requested to carry them with you as the nearest medical shop 5 kms away. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

Do you have any facilities for drivers?

 
A well-rested and alert driver is essential to both your safety and peace of mind. To ensure that you have this extra level of protection, we offer complimentary food and accommodation for all drivers in our own dedicated facility. Besides accommodation and food, we also offer recreational facilities thus ensuring that they are well rested and fresh in both body and mind. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

I will be travelling with my maid. Do you have any special facility for them?

 
We recognize the fact that maids are an important component of a family and are essential to the safety and comfort of your children. To ensure that their services are available to you at all times, we accommodate maids in your room at an additional cost. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

We would like to visit your other resorts too? Do you offer itineraries that include the other properties and if so could you suggest an itinerary for us?

 
Yes, we do recommend you to visit our other resorts. Each of our resorts are unique in their own way and combining them gives you an opportunity to experience the many worlds of Karnataka. We have two itineraries that we recommend to our guests:
3 nights in Coorg + 2 nights in Kabini ex. Bangalore
3 nights in Hampi + 3 nights in Coorg + 2 nights in Kabini ex. Bangalore.
Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

Why is Evolve Back, Coorg the perfect honeymoon destination?

 
Honeymoon is an important journey in a couple’s life and Evolve Back understands this well. We have curated packages which include special moments to make your honeymoon truly special. Breakfast in bed, special surprises, intimate 5 course dining experience, spa sessions, and more await you. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

We are a couple and what makes Evolve Back, Coorg so special for us?

 
Couples like you are among our most sought-after guests. We offer a range of specially crafted experiences for you – from Intimate Dining Experiences to Private Guided activities. We would also be happy to cater to any specific request that you may have. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

Do you have special activities for children? How can children be kept occupied?

 
Our young guests occupy a special place in our hearts and we like to ensure that they have a memorable and fun filled holiday experience. We have an Activity Centre with a host of games and activities specially curated for them. We also have a kids friendly Family Pool reserved only for families with children. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

I have pets at home and would like to bring them along with me. Is Evolve Back, Coorg pet friendly?

 
We regret to inform you that pets are not permitted on our properties.
 

What are your Confirmation, Payment and Cancellation policies?

 
Cancellation Policy: At Evolve Back Resorts, we understand that your plans can change unexpectedly & have designed our cancellation policy with your interests in mind. You can cancel your booking up to 24 hours before check-in & we will issue you a credit voucher for the full amount paid, allowing you to plan your next stay with us at your convenience.

CREDIT VOUCHER TERMS:
Cancellations received 14 days prior to check-in - You’ll receive a credit voucher for the full amount paid, with unlimited validity & you can redeem it for stays anytime in the future.

Cancellations received within 1 to 14 days of check-in - You’ll receive a credit voucher for the full amount paid, with certain blackout dates during which the voucher cannot be redeemed. Please contact us for more information about our blackout dates.

Cancellations received within 24 hours of check-in - Cancellation charges equal to 100% of the full booking amount will be applicable.

Please note that Credit vouchers will be issued for the full amount paid. These vouchers will be subject to the rates and offers available at the time of redemption, and the original booking offer may not apply.

 Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

What are the various amenities that are available in each room category?

 
The following are the amenities for each room category:

Heritage Pool Villa: Standard Occupancy – 2, Bedroom – 1, Living Room – 1, Bath Room – 1, Bathtub – 1, Sit out – 1,
Refrigerator – 1, Telephone – 2, Television – 1, Guest Supplies – Yes, Electric Kettle – 1, Private Pool – 1, Climate Control – Yes,
Private Space - 4400 sq. ft. (approx.).

Lily Pool Villa: Standard Occupancy – 2, Bedroom – 1, Living Room – 1, Bath Room – 1, Bathtub -1, Sit out – 1, Refrigerator -1, Telephone – 2, Television -1, Guest Supplies - Yes, Electric Kettle – 1, Private Pool -1, Climate Control - Yes,
Private Space - 2600 sq. ft.

Lily Pool Cottage: Standard Occupancy – 2, Bedroom – 1, Living Room – 1, Bath Room – 1, Bathtub -1,Sit out – 1, Refrigerator -1, Telephone – 2, Television -1, Guest Supplies - Yes, Electric Kettle – 1, Private Pool -1, Climate Control - Yes,
Private Space - 1600 sq. ft.

Lily Pool Bungalow: Standard Occupancy – 4, Bedroom – 2, Living Room – 1, Bath Room – 2, Bathtub -1, Sit out – 1,
Refrigerator –1, Telephone – 2, Television - 2, Guest Supplies - Yes, Electric Kettle – 1, Private Pool -1, Climate Control - Yes,
Private Space - 2100 sq. ft.

Lily Pool Dupleix: Standard Occupancy – 2, Bedroom – 1, Living Room – 1, Bath Room – 2, Bathtub -1,Sit out – 1, Refrigerator -1, Telephone – 2, Television -1, Guest Supplies - Yes, Electric Kettle – 1, Private Pool -1, Climate Control - Yes,
Private Space - 2044 sq. ft.

Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434
 

Do you have an in-house Travel Desk?

 
We do have a Concierge service that arranges land-based travel. Our travel specialist would be pleased to assist you and address any concerns & questions that you may have.
Kindly contact nandhini.y@evolveback.com | +91 63 6692 0434

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